![]() I also sometimes take a mental/physical health day because running a business can be overwhelming and I struggle with chronic illness. I used to work 7 days a week and had a complete breakdown that almost killed me. As a high volume shop I receive a large quantity of messages and I absolutely refuse to work on weekends- I need that structured time away from my inbox/studio for my mental, emotional, and physical health. There have been signs that this was coming for some time now, and I fully expect it to eventually influence placement in search. The only businesses that will benefit from this are the ones that have two sales a week. I don’t need you to give me a gold star for running my business as I see fit - in an excellent and efficient manner. I hate that this is another push from Etsy telling us how to run our businesses when I am already running a FIVE STAR excellent business! Take my money for fees and all the other costs and sit down Etsy. I have a massive problem with this also! I have a solid five star rating - but life happens! I’ve had funerals to attend cross country and sick kids to tend to - how am I supposed to work seven days a week to keep up with these ridiculous demands? I respond immediately to every single customer message and I ONLY ship via Etsy labels and tracking is always provided so how can they say 18 of my orders don’t have tracking? I’ve never had ONE package without tracking! And late orders - well, like I said, LIFE HAPPENS and when it prevents me from shipping on time I am extremely communicative with my customers and let them know exactly what is happening and when they will receive their items. I'm off for a cup of tea and a raid of the biscuit jar. Perhap Star Seller Status should be awarded to those who embrace the ethos of Etsy and not resell from sites like Aliexpress etc. The people who actually make things, create things, sell hand made, sell quality supplies. My apologies if this all seems like a bit of a rant, but in these very challenging times Etsy needs to take care of their core sellers. By which time I have proof of postage from my local post office. Their income depends on their sales!! They receive next to nothing for accepting a bag of mail with pre purchased postage.I post in the mornings, but sometimes can't get online until the evening to mark as dispatched. My local post office is tiny and it will close if it can't be supported. So how can Etsy rank on this? The ranking is for postage purchased via Etsy. I buy my postage directly from the UK post office and tracking is not standard within the UK. ![]() I had previously had several email exchanges with the buyer, who has left a 5 star review. a Thank you, telling me a custom order had arrived having been shipped to the US. The one message I didn't answer was simply a reply from a buyer. ![]() I have been ranked at 88% for responsing to messages, despite answering every single one as quickly as possible.Īpparently in my last 17 messages, I answered them all within 24 hours except one. This has not been well thought out and despite aiming to provide excellent customer service, there is no way on God's Earth I can achieve this. I've just noticed the new Star Seller Programme. ![]()
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